Employee Assistance Programs (EAP) for Teachers in Australia

A quick note from Trudy

If you have landed on this page as a result of a hyperlink or google search, here’s what I want you to know… I have been a school principal for over 20 years. Right now I work in a regional role supporting principals and school teams. I am often the person at the end of the phone or who turns up in person when things get tough. In my work I encourage people to call the Employee Assistance Program. To be honest, it felt a bit lame at times because it seemed like I was saying ring this anonymous person and download everything that is going wrong for you right now. (As if you’d do that with a complete stranger.) However over time I’ve learnt this service is invaluable and here’s why…

    • It’s free. It costs you nothing. You’ve got nothing to loose. You’re entitled to use the service.
    • It’s short-term. You’re not locked in forever. If you need support for a longer period, they’ll point you in the right direction.
    • You get confidential counselling sessions. No one else will know you have accessed the service, unless you tell them.
    • Your immediate family members may also be able to access this service. Check the details on your state department’s Employee Assistance Program website.
    • You can use if for work or non-work related issues.
    • It is a 24/7 telephone number. So it doesn’t matter whether you’re in Brisbane or Bourke, at 3 in the afternoon or 3 in the morning, you can get support.
    • Future counselling sessions may be face to face, telephone or video counselling depending on your location and resources.
    • You will be speaking to a qualified counsellor. As helpful as people like your principal, teaching colleague, family or even regional people (like me) might be, when it comes down to it, they are not trained counsellors and sometimes that’s exactly the type of person you need to speak to.

I’ve collated these contact details as an easy point of reference for employees in state education systems across Australia. If you have further details about assistance programs for teachers and principals in Catholic or Independent schools please contact me.

Now make the call, please.

Employee Assistance Programs by State


  • Lifeworks by Mornaeu Shepell 1800 604 640
  • Principals can also access the Lifeworks Managers Hotline

New South Wales

  • Optum 1300 361 008,
  • Davidson Trahaire Corpsych (now known as Benestar) 1300 360 364


Australian Capital Territory


South Australia

  • Davidson Trahaire Corpsych (now known as Benestar) 1300 360 364

Western Australia

Northern Territory

Other Resources